A 1–Hour Response Guarantee
All your help requests will be attended to within maximum 1 hour after the ticket or email was received. If your case requires additional assistance from an administrator, we will direct the support ticket or the email to the person on duty, right away then leave a comment to inform you that more time will be needed for arriving at the best solution. And if you make use of our Optional Admin Services package, any of the tasks included there will be executed whenever you desire.
An Exceptional Customer Service
Should you require help working with the Site Control Panel or with any of the applications that we have pre–installed on the server on your behalf, do contact the technical support staff anytime via the ticketing system. Additionally, should you need assistance administering your dedicated server, you can order the Optional Admin Services package, which includes Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and restarting services, backup hard disk drive space, etcetera.
An Easy–to–Navigate Help Area
Each dedicated web hosting plan is fitted out with our charge–free Site Control Panel, which sports an extensive knowledgebase plus a group of educational video tutorials. Whenever you need help while working with the Site Control Panel, just push the Help or Videos buttons in the upper right corner.