Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Solution Warranty

  • Each ticket that you post to the technical assistance Dept will be replied to in about 60 minutes. The standard queries are going to be solved as quickly as possible. However, if the support question you have sent requires the assistance of a skilled administrator, we are going to forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–class Client Support Service

  • We give you 24 hours a day client assistance by using a ultra–fast ticket system incorporated into your Control Panel. You could email us all the time about any of the software applications that come pre–installed on your virtual server, which include the chosen Linux distribution, the server administration panel and our custom produced Site Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • A descriptive and regularly updated collection of articles is included in our in–house built Site Control Panel. It provides quick tips on how to carry out all the basic web site supervision tasks. The Help section gives you in–depth how to tutorials and step by step video guides. You can access the Help section by clicking on the Help or Video buttons in the upper right part of each Control Panel section.