If you’re a site owner, a problem can always surface and it does not automatically need to be associated with the web hosting service. For example, something might go wrong when you bring an application up to date or some vital data might be modified or erased by chance. Whatever the essence of the problem might be, you’ll need to get in touch with the respective support staff and ask them to restore a backup or to assist you in resolving the problem that you are confronting. How fast they’ll do it will predetermine the time that your websites will be offline. For given websites like social networking sites or online shopping portals, an oft-repeated outage duration can often mean losing clients and cash. For this reason, it’s very important for you to use the services of a web hosting company that offers not only a good customer care service, but also a timely one.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting plans come with a one-hour reply guarantee, which suggests that no matter what enquiry or predicament you might have, we will always be there to assist you. As a matter of fact, it seldom takes more than 30 minutes to get an issue solved or a query answered, and this is valid for both pre-sales and technical matters. Our client support engineers will be at your disposal 24-7, even on public holidays and weekends, which suggests that you will obtain instant support anytime you need it. We understand exactly how expensive time can be, so by the time we respond to your ticket or email, we’ll have investigated the matter and, in case we haven’t solved it, we’ll give you more information about what you have to do on your end, if the circumstances necessitate it. With our support services, you can be certain that there will be someone to help you out immediately, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support team representatives will be at your service all the time and they will answer any support ticket that you send through the web hosting Control Panel within maximum one hour. The ticket response time is guaranteed irrespective of whether you have a generic inquiry in regard to your semi-dedicated server or you run into some challenge and for most issues you will not have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we’re available 24/7 to address any billing, technical or general issue. If you get in touch with us about anything that’s within our capacity, we will sort it out before we answer, which means that you won’t have to wait for hours or even days while the problem perseveres. In case there is something that you have to do on your end, we will supply you with the needed details – what possible solutions to try, what actions to take, etc.