A live chat is a real-time way of communication between a hosting company's support crew and its clients. It is a very efficient way to get some information about the website hosting services or get some problem resolved since you're talking with a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the low possibility of mistakes when you exchange information such as usernames or domain names, the faster response time because the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do another thing while the agent investigates the issue involved. What's more, you're able to connect with a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone fees that you'll have to pay if you are calling to another country.

Live Chat Support in Shared Hosting

As part of the support services that we offer for all of our shared hosting plans, we have live chat support which is online twenty-four seven, even on holidays. You can contact us no matter if you already have an account or not, considering that we will assist you with all kinds of things, ranging from supplying you with general info on our solutions in case you are not a client yet and you're thinking about ordering one of our plans, to helping you with installing an e-mail account in an e-mail client. A part of the problems are more technical and time-consuming, and you'll have to employ the ticketing system which is integrated in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all of our future and present clients. In case you are looking for a new website hosting account, you can chat in real time to one of our agents and obtain more details about our semi-dedicated hosting plans so as to pick the best package for your web sites. If you already own an account with us, we will assist you in a very timely manner with billing, general and first-level techissues. Though in certain cases you'll have to open a support ticket since there are troubles that cannot be resolved through a live chat, we can assist you with lots of common tasks, for example installing an e-mail account in an email client or redirecting one domain name to another one. As a result, you will benefit from prompt assistance and you'll save many hours.