Integrated Ticketing System in Shared Hosting
In contrast with what you may find with lots of other hosting providers, the ticketing system that we are using with our shared hosting plans is part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to memorize different log-on names and passwords, as you will be able to manage both your tickets and the web hosting account itself from a single location. So, if you have a question or chance upon a predicament, you can contact our support staff members momentarily. Our ticketing system offers a smart search mechanism. This goes to say that even in case you have opened a plethora of tickets through the years, you will be able to find the one that you want with ease. Plus, you can read knowledge base guides to tackling common issues.
Integrated Ticketing System in Semi-dedicated Servers
We deem it far more efficient to manage everything from a single location, so we have integrated a ticketing system into the in-house developed Hepsia hosting Control Panel, which is available with every semi-dedicated server account. This will permit you to manage the correspondence with our help desk support staff together with your web content, which goes to say that you won’t need to remember one more sign-on name for some other admin dashboard. You will be able to open a new ticket or to track down the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the files hosted in your semi-dedicated account. On top of that, you can go through older tickets using an intelligent search option or take a look at relevant FAQ articles, which include solutions to commonly faced obstacles. The inbuilt trouble ticket system is monitored 24/7/365 with the maximum response time being just one hour, so there will always be somebody to help you.