There are a handful of ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you select is a ticketing system. It’s the easiest communication method for several reasons. In the event that no help desk support staff representative is available at the moment and they are all engaged, a phone call may not be responded to, but a ticket will always be received. In addition, you can copy and paste extensive bits of info without needing to worry about typing mistakes, and if a particular issue requires more time to be solved or a number of responses need to be exchanged, all the information will be in one and the same place, so either party can always see the comments added by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they are typically separate from the hosting platform, so if you need to provide info or to adhere to guidelines, you’ll have to use no less than 2 separate admin dashboards and this number could rise in case you want to manage several domain names. Also, lots of web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting a response.

Integrated Ticketing System in Shared Hosting

In contrast with what you may find with lots of other hosting providers, the ticketing system that we are using with our shared hosting plans is part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to memorize different log-on names and passwords, as you will be able to manage both your tickets and the web hosting account itself from a single location. So, if you have a question or chance upon a predicament, you can contact our support staff members momentarily. Our ticketing system offers a smart search mechanism. This goes to say that even in case you have opened a plethora of tickets through the years, you will be able to find the one that you want with ease. Plus, you can read knowledge base guides to tackling common issues.

Integrated Ticketing System in Semi-dedicated Servers

We deem it far more efficient to manage everything from a single location, so we have integrated a ticketing system into the in-house developed Hepsia hosting Control Panel, which is available with every semi-dedicated server account. This will permit you to manage the correspondence with our help desk support staff together with your web content, which goes to say that you won’t need to remember one more sign-on name for some other admin dashboard. You will be able to open a new ticket or to track down the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the files hosted in your semi-dedicated account. On top of that, you can go through older tickets using an intelligent search option or take a look at relevant FAQ articles, which include solutions to commonly faced obstacles. The inbuilt trouble ticket system is monitored 24/7/365 with the maximum response time being just one hour, so there will always be somebody to help you.