Despite the fact that the web hosting service provided by the different companies is relatively identical, every provider has a customized platform with its own tweaks and ways to perform particular things. In situations like this, an enormous knowledge base would be extremely useful both for people with little or no experience and for technically experienced users who will at some point learn how particular tasks are carried out, but will waste valuable time meanwhile. The aim of such a knowledge base is to help make the service fast and easy to use, saving users both time and efforts. The end result is more satisfied customers, as they can quickly find the information they are seeking, and considerably less work for the technical support team members, because usually most of the queries and issues that customers have are already included in the knowledge base. If the articles themselves are properly written and cover more things, you will be able to find out more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages feature an extensive knowledge base where you can find info on all the obstacles that you might stumble upon and their resolutions. You can get to know how to set up and administer a mailing list, how to use an .htaccess config file, or how to continue if the settings of your mail client are correct, but still you’re unable to send emails, for instance. We’ve tried our utmost to be as comprehensive as possible and to cover all possible options so as to help you save time and effort and to present you with different solutions for any issue. The knowledge base includes educational articles as well – both general ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to particular features and functions in each section of the Control Panel, whereas if you’d like to see the entire list of articles, you can go to the Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers come with a rich article library where you can find any information that you may need about our hosting services or about the Hepsia hosting Control Panel that we are using. We’ve compiled it on the basis of the feedback that we’ve collected from our clients through the years and, hence, our articles tackle particular problems that you could encounter and suggest the most efficient means of solving them, for example receiving a 500 Internal Server Error message or not being able to send emails from your personal computer even though you have the right SMTP settings. The articles are available in each and every section of the Control Panel and you can access them at any time. They can help you improve your knowledge not only about our services, but also about the web hosting sphere as a whole, as they offer how-to instructions and general information such as what file permissions or cron jobs are.