The client support that you can receive from your shared hosting provider is really important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical trouble with a current account. Timely and accurate information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is generally an indicator that you are ordering from a real website hosting provider and not from a reseller. If you acquire a hosting account from a company that does not own its servers and it cannot access them immediately, it is very likely that you will wait for a few days in order to have an answer to any kind of query, so your websites may remain offline for a long time. In comparison, a provider that provides different options for communication and has a support team available any time can assist you right away and help you decrease or completely avoid any downtime and prospective losses.

24/7 Customer Support in Shared Hosting

The customer and tech support services for our shared hosting plans are round-the-clock, so you can forget all about waiting for a couple of days so as to get assistance. If you aren't our client yet, you can phone us, chat with a representative or send an email. In case you already have an account, you are able to open a support ticket on top of the other three options for communication. You're able to select the best way to contact us based on where you are or what kind of device you're using. We are able to help you for more or less any hosting-related query that you may have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated hosting plans that we offer come with 24/7 customer and technical support, so whatever the issue you have, you'll be able to contact us and we'll assist you at once. Our guaranteed reply time for every e-mail message or trouble ticket that you open via your Hepsia hosting Control Panel is 1 hour; the actual reply time hardly ever is more than 20 minutes. We also offer telephone support with multiple local numbers internationally plus a live chat, so that you are able to get in touch with us and receive more details about our services even if you do not have an account yet. We can help you with any kind of question or a difficulty you have - payment methods, plan specs, email setup, hosting account settings, etc. If you employ our services, you won't ever experience an issue where you should wait for a few days to get a problem resolved like you may need to do with many other companies.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum reply time warranty, you will receive lightning-fast support when you obtain a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, so any time you open a support ticket through your billing account or you send an email message related to any problem with your server or the pre-installed software on it whatever the time of the day, you will get an answer within the hour, even during holidays. Our ticketing system is the more suitable option in case the issue involved requires a longer period of time to be solved or when it has to be sent to our admins, because it is a lot easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you can call us or talk to a live agent via our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.